Refund Policy
Last Updated: [21-09-2026]

1. Overview
   At iBnk , we are committed to providing high-quality services to our users. However, we understand that there may be instances where a service you
   purchased was not delivered. This Refund Policy outlines the conditions under which refunds are provided.
2. Eligibility for Refunds
   You may be eligible for a refund under the following condition:
   Service Not Received: If you have successfully purchased a service through our App, but you did not receive the service as described or within the expected time frame, you may request a refund.
3. Non-Refundable Conditions
   Refunds will not be provided under the following circumstances:
   Change of Mind: Refunds are not available if you simply change your mind after purchasing a service.
   Service Received as Described: If the service was delivered as described and within the expected time frame, no refund will be provided.
   Issues Outside Our Control: Refunds will not be issued for problems caused by factors outside our control, such as device compatibility, network issues, or third-party services.
4. How to Request a Refund
   To request a refund, please follow these steps:
   Through our App: You can request for a refund from the Transaction History section of our App.
   Contact Support: Email our customer support team at ibnktechnologies@gmail.com within 15 days of the purchase date. Include your order details, proof of purchase, and a description of the issue.
   Investigation: Our support team will investigate the issue to determine if the service was indeed not received.
   Refund Approval: If your request is approved, we will process your refund within 15 days to the original payment method used for the purchase.
5. Processing Time
   Once approved, refunds will be processed within 15 business days. Depending on your payment provider, it may take additional time for the refund to refect
   in your account
6. Treatment of reversed and duplicate transactions & Dispute and escalation process-
   Escalation with Ticket on this mail ID- ibnktechnologies@gmail.com request will be define time reverse within 15 Days
7. Contact Us
   If you have any questions or concerns about these Terms, please contact us at:
   Brand Name : iBnk
   Company Name : iBnk Technologies Privated Limited
   Phone: +912231527595